HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it is not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order number so we can try to make a correction to your package before it departs. There is no guarantee we can make it, especially once it leaves our warehouse, but we will do everything we can.
HOW LONG IS THE PROCESSING PERIOD?
Order processing times are between 1 to 3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 3 business days following the day you placed your order.
DO YOU OFFER FREE SHIPPING?
Yes. Shipping is free on all orders over $55. Orders under that amount have shipping calculated and displayed at checkout before you pay.
GENERAL SHIPPING INFORMATION
Our warehouse processes and ships out all orders Mondays to Fridays, excluding major holidays. After placing your order, your package should be shipped out within 1 to 2 business days after your order is placed, and you will receive an email with the tracking number soon after.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may possibly arrive 1 to 2 business days apart.
ARE YOUR CHARGERS AND CABLES COMPATIBLE WITH MY DEVICE?
Every product page lists the exact connector type, wattage and supported devices. Our USB-C chargers, hubs and wireless stands work with current iPhone, Samsung, Google and most USB-C Android devices. If you are unsure whether something fits your setup, email us the model of your device and we will confirm before you order.
WHAT WARRANTY DO YOUR PRODUCTS COME WITH?
All electronics come with a 12 month warranty against manufacturing defects, on top of our 30 day return window. If a product stops working correctly within that period, contact us with your order number and a short description of the fault and we will arrange a replacement.
OUT OF STOCK OR BACKORDERED ITEMS
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will automatically refund you for those items.
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
We apologise that your shipment did not arrive in perfect condition. Please contact us with your name and order number for further assistance.
HOW CAN I TRACK MY ORDER?
Simply go to the Track Your Order link in the main menu and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.
WHY ISN'T MY TRACKING NUMBER WORKING?
Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping usually takes between 2 to 4 weeks, so you can estimate that it will take about that long from the time your package ships until you receive it. If your order is domestic and the tracking number does not work, please let us know so we can make sure that your items were properly shipped.
THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER?
All domestic US delivery issues become the responsibility of USPS once it has been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777 to locate your package at your local post office.
WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?
If any of your purchased items are missing or are damaged please contact us immediately to resolve the issue. We have a money-back guarantee which lasts 30 days from the delivery of your order, so make sure to contact us within that time frame. To get hold of us, please either use the Contact Us page or email us at support@mydailyneedsshop.com.
