We answer messages and emails in the order they are received and aim to respond as promptly as possible. Most enquiries receive a response within 24 hours. To help us assist you faster, include your full name, order number, and a clear explanation of your question or concern.

Our warehouse may begin preparing your order within 24 hours, so we cannot guarantee that a shipping address can be changed after checkout. When you notice an error, contact us immediately with your name, order number, and correct address. We will make every reasonable effort to update the information before the package leaves our warehouse. However, changes may not be possible once processing or shipping has started.

Orders are generally processed within 1–3 business days after the date they are placed. Most packages are prepared within 24 hours, but processing may take up to three business days during busy periods. Our warehouse processes and ships orders Monday through Friday, excluding major holidays.

Yes. Free shipping is available on all orders over $50. Shipping charges for orders below $50 will be calculated and displayed during checkout before you complete your payment.

Most orders are shipped within 1–2 business days after they are placed. Once your package has been dispatched, you will receive an email containing your tracking number. Tracking information may take 24–72 hours to become active after dispatch.

Depending on the size, availability, and shipping location of the products in your order, you may receive separate packages. Packages shipped separately may arrive approximately one or two business days apart.

Each product page lists the connector type, wattage, charging standard, and supported devices. Our USB-C chargers, hubs, cables, and wireless charging stands work with many current iPhone, Samsung, Google, and USB-C Android devices. Compatibility may vary by model, so contact us with the full name and model number of your device when you are unsure. We will help confirm compatibility before you place your order.

Eligible electronic products include a 12-month warranty against manufacturing defects, in addition to our 30-day return period. When a product develops a confirmed manufacturing fault during the warranty period, contact us with your order number and a brief description of the issue. We will review the request and arrange a suitable replacement when the warranty conditions are met. The warranty does not cover accidental damage, misuse, unauthorised repairs, normal wear, water damage, or damage caused by incompatible equipment.

When an item becomes unavailable after you place your order, we will email you with an estimated restocking or shipping date. When the product is not expected to return within two weeks, we will automatically refund the cost of the unavailable item.

Visit the Track Your Order link in the main menu and enter your tracking number to view the latest available delivery information. Our FAQ recommends allowing up to 72 hours for new tracking details to appear after your shipping confirmation is sent.

Tracking numbers may not become active immediately because carriers need time to scan and register newly shipped packages. International tracking may also stop updating temporarily when a package enters another country or is transferred to a local postal service. International delivery usually takes approximately 2–4 weeks, although customs procedures and local courier delays may affect the final delivery date. When a domestic tracking number remains inactive after several business days, contact us so we can review the shipment.

First, check your mailbox, reception area, parcel locker, front door, back door, and any safe location where the carrier may have left the package. You should also ask household members or neighbours whether they accepted it for you. For domestic United States deliveries handled by USPS, contact USPS at (800) 275-8777 or speak with your local post office. You should also contact our support team with your order number so we can review the available tracking information.

We apologise when an order does not arrive in perfect condition. Contact us immediately with your name, order number, a description of the damage, and clear photographs of the product, packaging, and shipping label. Keep the damaged item and its original packaging until our support team has reviewed your request.

Contact us as soon as possible when a product is missing, incorrect, or damaged. Our 30-day money-back guarantee begins on the delivery date, so the issue must be reported within that period. You can reach us through the Contact Us page or by emailing support@mydailyneedsshop.com.