Refund Policy
Refund Policy explains the conditions, timeframes, and steps required to return an eligible item and request a refund.
We offer a 30-day return period. This means you have 30 days from the date your order is delivered to submit a return request.
Please review the requirements below before returning any product. Items sent back without prior approval may not be accepted.
Return Eligibility
To qualify for a return, your item must be:
- In the same condition in which it was received
- Unused and unworn
- Complete with its original tags
- Inside the original packaging
- Accompanied by a receipt or valid proof of purchase
Products that show signs of use, damage caused after delivery, missing parts, or incomplete packaging may not qualify for a return or refund.
How to Start a Return
To request a return, contact us at support@mydailyneedsshop.com within 30 days of receiving your order.
Please include your full name, order number, reason for the return, and any relevant photographs. When your request is approved, we will provide a return shipping label where applicable, along with instructions explaining how and where to send the package.
Do not return an item before receiving approval and return instructions. Packages sent back without submitting a return request first will not be accepted under this Refund Policy.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. Contact us immediately when:
- The product arrives damaged
- The item is defective
- You receive the wrong product
- Part of your order is missing
Include your order number and clear photographs of the product, packaging, and shipping label. We will review the issue and determine the most appropriate solution.
Please keep the product and original packaging until our support team has completed its assessment.
Non-Returnable Items
Certain products cannot be returned, including:
- Perishable goods, such as food, flowers, or plants
- Custom-made, personalised, or special-order products
- Personal-care and beauty products
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Final-sale or discounted items
Contact us before purchasing when you are unsure whether a particular product can be returned.
Exchanges
The fastest way to receive a different product is to return the original item and place a new order after the return has been accepted.
Direct exchanges may not always be available because product availability can change. Following this process helps prevent unnecessary delays.
Refund Approval and Processing
Once we receive and inspect your returned item, we will notify you whether the refund has been approved.
When approved, the refund will be issued automatically to the original payment method. Shipping fees may not be refundable unless the item was damaged, defective, incorrect, or otherwise eligible under this Refund Policy.
Your bank, payment provider, or credit card company may require additional time to process and display the refunded amount. Processing times are controlled by the financial institution and may vary.
Return Shipping
Return-shipping responsibility depends on the reason for the return. When an item is confirmed as damaged, defective, or incorrect, we may provide a prepaid return label.
For returns based on personal preference, incorrect sizing, or a change of mind, return-shipping costs may be deducted from the refund or paid by the customer.
Questions About Returns
For assistance with a return, exchange, damaged item, or refund, contact support@mydailyneedsshop.com.
Include your full name and order number so our team can review your request promptly. This Refund Policy applies to eligible orders submitted within the stated 30-day return period.